Cancellation Policy

Cancellation Policy

Effective Date: [Insert Date]

At MJ Exports, we understand that plans can change, and you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling your order with us.

1. Order Cancellation Requests

You can request to cancel your order under the following conditions:

• Before Shipping: If your order has not yet been processed or shipped, you may cancel it by contacting our customer service team. Please reach out to us as soon as possible to ensure your request is processed in a timely manner.
• After Shipping: Once an order has been shipped, it cannot be canceled. You will need to follow our Returns Policy to return the items for a refund or exchange.

2. How to Cancel an Order

To request a cancellation:

• Contact Us: Email our customer service team at [Your Email Address] or call [Your Phone Number] with your order number and cancellation request.
• Cancellation Confirmation: We will confirm the cancellation and process a refund if applicable. You will receive a confirmation email once the cancellation has been processed.

3. Refunds for Canceled Orders

• Before Shipping: If your order is canceled before shipping, a full refund will be issued to your original payment method.
• After Shipping: If your order has already been shipped, you will need to return the items according to our Returns Policy to receive a refund. Shipping costs for returns are generally the responsibility of the customer unless otherwise specified.

4. Non-Refundable Items

Certain items may be non-refundable or subject to restocking fees, as outlined in our Returns Policy. These items include, but are not limited to, personalized or custom-made products, and products marked as final sale.

5. Changes to Orders

If you wish to make changes to your order, such as updating shipping information or modifying items, please contact us as soon as possible. Changes can only be accommodated if the order has not yet been processed or shipped.

6. Order Cancellation by MJ Exports

We reserve the right to cancel any order at our discretion, including but not limited to situations where:

• The product is out of stock or no longer available.
• There is an error in the pricing or product description.
• We suspect fraudulent activity related to the order.

In such cases, we will notify you promptly and issue a full refund to your original payment method.

7. Contact Us

If you have any questions or need assistance with canceling an order, please contact our customer service team at:

MJ Exports
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]

Thank you for shopping with MJ Exports. We are committed to providing you with a positive experience and are here to assist with any issues related to your order.